SERVICES

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Program Proposal

We provide one-to-one technical support services for customers (product selection, systematic selection and matching, professional advice, customized products and solutions according to customer demand), so that customers can build confidence in Sanhe.

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Order Confimation

After confirming the proposal, generate a quotation for confirmation, which will include proposal content, payment method, delivery date, warranty terms, technical support plan, etc.

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Production

Strictly control key technologies and indicators. Strict production process layer by layer. Ensure the excellent quality of products. Manufactured in accordance with international standards.

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Delivery

Carry out machine testing and send a video to you for confirmation, mainly for stable machine operation and safety performance testing. Record operation videos, disassembly and cleaning videos, etc. Check the spare parts according to the packing list and pack them.

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Installation and Commissioning

We supply products for customers, field installation and operating direction service, so that customers feel convenient and intimate to our service. Local teams with quick response and execution capabilities. Remote guidance training, 24 hours online service.

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After-Sale and Warranty

We provide customers with training on the use and maintenance of products. We will track products usage and provide service support. keeps your production line up and running by carrying out regular inspections and servicing, but also by where necessary completing repairs and fitting replacement service parts.

FAQS

Q1: About Machines and Services?

A1: If you have any questions (machine installation, use method, parts replacement, maintenance, precautions, etc.) after receiving the machine or during use, please feel free to contact me, we will provide the best solution. 24 hours online service to solve any problem. Your satisfaction is our pursuit. Sincerely hope to cooperate with us.

Q2: How Do I Know Your Machine Work?

A2: Before delivery, we will test the working condition of the machine for you and send you a video.

Q3: What Are Your Main Products and Their Application?

A3: We focus on machines for processing of fluid and semi-fluid products (e.g. milk, dairy products, cream, cakes, mousse, dessert, ice cream, chocolate, salad dressing, tomato sauce, honey, tuna sauce, beef sauce, liquid sugar, oil, daily supplies, personal care products, medical products). Our products are mainly applied to independent brand stores, central factories, industrial plants and factories included in the supply chains of brands like Starbucks, KFC, Rosen and Disney. Factories manufacturing daily supplies, personal care products, medical product (customized products).

Q4: Do You Offer Customization Service?

A4: Yes, We have R&D department, we can offer customized products according to your needs.