Services

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Program Proposal

We offer one-on-one technical support services, including product selection, system configuration, professional guidance, and customized solutions tailored to each customer’s specific needs. Our goal is to help customers build confidence in choosing Sanhe as their trusted partner.

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Order Confirmation

Once the proposal is confirmed, a detailed quotation will be generated for your approval. It will include the proposal content, payment terms, delivery schedule, warranty conditions, technical support plan, and other relevant details.

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Production

We strictly control key technologies and performance indicators, implementing a rigorous, step-by-step production process to ensure superior product quality. All products are manufactured in full compliance with international standards.

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Delivery

We will conduct machine testing and provide a video for your confirmation, focusing on stable operation and safety performance. Additionally, we will record operation, disassembly, and cleaning videos for your reference. All spare parts will be carefully checked against the packing list before secure packaging.

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Installation and Commissioning

We provide product delivery along with on-site installation and operational guidance to ensure a smooth and hassle-free experience for our customers. Our local teams offer fast response and strong execution capabilities, while our remote training and 24/7 online support ensure you receive timely assistance anytime, anywhere.

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After-Sale and Warranty

We provide comprehensive training for customers on product usage and maintenance. Our team continuously tracks product performance and offers ongoing service support to ensure optimal operation. We help keep your production line running smoothly through regular inspections, preventive maintenance, timely repairs, and the installation of replacement parts when needed.

FAQs

Q1: About Machines and Services?

A1: If you have any questions regarding machine installation, operation, parts replacement, maintenance, or precautions—whether upon receiving the machine or during use—please don’t hesitate to contact us. We offer 24/7 online support and will provide the most effective solutions to ensure your satisfaction. Your success is our priority, and we sincerely look forward to working with you.

Q2: How Can I Be Sure the Machine Works Properly?

A2: Before delivery, we conduct thorough testing of each machine and provide you with a video demonstrating its working condition to ensure everything operates smoothly.

Q3: What Are Your Main Products and Their Applications?

A3: We specialize in machines designed for processing fluid and semi-fluid products such as milk, dairy products, cream, cake batter, mousse, desserts, ice cream, chocolate, salad dressing, tomato sauce, honey, tuna sauce, beef sauce, liquid sugar, and edible oils. Our bakery equipment is widely used in independent brand stores, central kitchens, industrial production lines, and supply chains of renowned brands such as Starbucks, KFC, Lawson, and Disney.

Q4: Do You Provide Customization Services?

A4: Yes, we do. With a dedicated R&D team, we offer customized solutions tailored to your specific production needs.